What number of times in your life do you suppose you will go to a salon to get your hair cut or styled? Let’s see, in case you start once you’re about 2 years old and go 6 times a yr until you’re about 70 years old, that seems to be over four hundred visits. Even more impressive is the sum of money (over $12.000 USD for average $30 visits) you’ll find yourself spending in your lifetime to cut, type and care for your hair. This doesn’t even embody special hair care products or extra services reminiscent of coloring, perms, remedies, etc.
With these statistics, it’s safe to say that our hair is a vital part of our lives. Finding the appropriate hair stylist and salon is crucial to the tip results of any hair style or process. Emiliano Vitale, Inventive Director for E Salon in Wahroonga Australia, says, “All clients look to us for direction. It is as much as us to listen rigorously, understand our purchasers needs and desires and then to translate this into a style which is specifically designed and tailored to their lifestyle and private needs.” We’ve got invited Emiliano to go to with us and reply just a few questions on salons, hairdressers and hair styles. Under are his insightful solutions:
Question: Women and men spend thousands of dollars every year going to salons and caring for his or her hair. But most people report that they’re lower than happy with the results. While you learn a number of the salon evaluations on the market one can find those that just like the look of their reduce/coloration/perm but are very unhappy with the service. Some describe salons with smug, rude or thoughtless southampton hairdressers and staff. Why is E Salon completely different on this respect? How do you address complaints from purchasers?
Emiliano: To begin with, hairdressers are a mirrored image of their leader. You do not have rude or boastful group members–you’ve gotten impolite and smug owners. Hairdressers globally, truly Humanity globally wakes up every morning and wants to offer their best. Then they get to work and are impolite only because they aren’t appreciated or lack self worth. It’s the duty of every chief to dedicate themselves to their staff and to inspire their crew to cooperate in a spirit of harmony.
The only motive we are profitable is because I dedicate myself to my team. I made a promise a long time in the past that when one in every of my workforce members go away, they’ll depart a greater human being and a greater hairdresser. It is simple responsible our team members for making errors and for not being good enough. But I can assure that if we ALL, together with OWNERS, realized that the individual trying back at us within the mirror was liable for the state of our life, then this business, let alone this world, could be a greater place.
I train my individuals to see themselves as truly nice human beings, and by doing this they’ll see greatness in everyone else. I promise to present them a rare life and that’s what my function is. My staff members are the most nice and commentable folks I know.
At E Salon we treat the Human Being, not the hair. We encourage and welcome any feedback. Complaints are a possibility to show the world what sort of human being you are. Many hairdressers take a criticism like a personal assault on them. As a leader it’s our accountability to coach our people properly and nurture them and their spirit.
I am sorry; there aren’t any rude and boastful hairdressers—just incapable leaders. All the time see the human being and provides your greatest in evey second in each situation. What you give is what you get—it is that simple.